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Merchant Ratings

	Past 3 Months	Past 6 Months	All-time
Positive (4 or 5)	0	0	213
Neutral (3)	0	0	24
Negative (1 or 2)	0	0	101
Total Reviews	0	0	338
Avg Rating	Not Rated	Not Rated	3.59

Address:	2555 W.190th St. Torrance, CA 90504 - US
Website:	http://www.pcmall.com
Business Hours:	Weekdays: 8-9PM EST (5AM-6PM PST), Weekends: 9-9PM EST (6AM-6PM PST)
Sales Phone:	1-800-555-6255
Service Phone:	1-800-555-6255
Sales Email:	sales@pcmall.com
Cust Service Email:	customerservice@pcmall.com

PC Mall

http://www.pcmall.com

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Date Reviewed: 02/04/2006
thecreator from MD Member Since: 01/24/2006 View Member's: Reviews	Ordering is great. Delivery is yet to be seen. PC Mall does not disclose the Tracking Number of any package to the customer. To check the status of the shipment, you must go its website and check order status. Even if the package was sent via UPS. The Tracking number(s) states masked for your protection. Retailer Response (02/08/2006): Tracking numbers are masked to ensure secure tracking of packages and to protect them against theft that could occur when other people chance upon your tracking number and reroute packages. We allow our customers to securely log on to their account to obtain their tracking information to ensure a more secure ordering and tracking experience with PC Mall. Other than the tracking issue, we are glad that you enjoyed shopping at PC Mall. Thank you for your feedback.	Overall Rating

Date Reviewed: 02/02/2006
JonWilbur from VA Member Since: 01/24/2006 View Member's: Reviews	I found the site and subsequent service to be quite adequate.	Overall Rating

Date Reviewed: 01/27/2006
cfxcorp from unknown Member Since: 01/18/2006 View Member's: Reviews	very good	Overall Rating

Date Reviewed: 01/26/2006
nbv from VA Member Since: 01/17/2006 View Member's: Reviews	Would like to see this site, and others, do away with this need to have us set up an account with them. What about guest shoppers who may never come back. This is just a veiled attempt to data mine, and adds unnecessary steps to an order. This overall rating is only for the order process, the rest remains to be seen... Retailer Response (01/30/2006): We understand your concerns about setting up an account. We require our customers to create an account on their first purchase at PC Mall because of the following reasons. First, having an account will allow customers to track their package. Second, the account password will protect customers against unauthorized use of their credit card information. We hope these clarify the process for you. Thank you for your feedback.	Overall Rating

Date Reviewed: 01/25/2006
joryab from unknown Member Since: 01/25/2006 View Member's: Reviews	Happy with shopping experience.	Overall Rating

Date Reviewed: 01/18/2006
Mike_Gagne from unknown Member Since: 01/18/2006 View Member's: Reviews	Nicely done!	Overall Rating

Date Reviewed: 01/17/2006
ferchini from unknown Member Since: 01/17/2006 View Member's: Reviews	Very good	Overall Rating

Date Reviewed: 01/10/2006
aahonee from LA Member Since: 12/29/2005 View Member's: Reviews	very happy w/merchandise. best condition possible/thanks	Overall Rating

Date Reviewed: 01/09/2006
jfkaphilips from unknown Member Since: 12/30/2005 View Member's: Reviews	Very easy to follow and very quick	Overall Rating

Date Reviewed: 01/09/2006
bboyle24 from PA Member Since: 12/29/2005 View Member's: Reviews	The item I purchased was well priced and my site experience was very favorable. My only complaint is the order "add-ons" offered after I select an item for my shopping basket. I didn't like how my item wasn't immediately placed in the basket and that I was being persuaded to spend more money. After I received the item, it was well packaged and arrived on time. My overall experience has been very positive. Retailer Response (01/15/2006): We are glad that you enjoyed shopping at PC Mall. We offer add-ons to give our customers the option to accessorize the item that they are planning to purchase. Add-ons include accessories, licenses and service plans. These items are optional. You may skip them and proceed to the Checkout page to finalize your order. We hope this clarifies the process for you. Thank you for your feedback.	Overall Rating

Date Reviewed: 01/08/2006
thevans8903 from unknown Member Since: 12/30/2005 View Member's: Reviews	The only thing that i did not not like is that i had to call PCMALL.COM to get a rebate emailed to me because it did not come with one nor when i check out with my order did it have anything where i could print a rebate out. Then the wrong rebate was sent to me. But hopefully i will still recieve my expected rebate..I will shop again at PCMALL.COM great prices, great products...thanks Retailer Response (01/10/2006): We have no intentions of providing expired or unattainable rebates to our customers and apologize for your receiving the incorrect rebate. To access rebate information in the future, you can click on the home page link to our rebate center, or use this direct URL link: http://www.macmall.com/macmall/promotions/. Enter your Order # then hit "Show Rebates". To view rebates for a specific item, enter the MacMall Part # or the Manufacturer Part #. You will then be able to download the rebate from here. Thank you for the wonderful comments on our selection and prices!	Overall Rating

Date Reviewed: 01/07/2006
loykd from unknown Member Since: 12/29/2005 View Member's: Reviews	site crashed when i checked out making me wonder whether or not the order was properly placed. had to reload several times before i got the "receipt" page	Overall Rating

Date Reviewed: 01/03/2006
EdWeissman10463 from NJ Member Since: 12/22/2005 View Member's: Reviews	Item was received a day later than expected, but othewrwise, a good experience.	Overall Rating

Date Reviewed: 01/02/2006
allegra26 from unknown Member Since: 12/24/2005 View Member's: Reviews	This order was "cancelled by customer" according to your records. I NEVER cancelled this order. I wanted it for a Christmas gift and I discovered its status when I checked on 12/24. So, on Christmas Eve I had to re-place a new order for the same item and gave my recipient a picture and a promise instead. This does not make me happy, nor does it give me confidence that pcmall can properly handle on-line orders.	Overall Rating

Date Reviewed: 12/30/2005
pfrantzrn40 from unknown Member Since: 12/21/2005 View Member's: Reviews	I was extremely happy with the service and quick delivery of my product. My son had a very Merry X-mas. Thanks.	Overall Rating

Date Reviewed: 12/30/2005
crkouba from NJ Member Since: 12/30/2005 View Member's: Reviews	first order...lets see how it goes!	Overall Rating

Date Reviewed: 12/28/2005
jcady from unknown Member Since: 12/19/2005 View Member's: Reviews	Good. My only concern is with easy of return if there is a problem. We've had no problems with the item so far. Hopefully that continues and I won't have to worry about returns.	Overall Rating

Date Reviewed: 12/27/2005
dealdemon from OH Member Since: 12/11/2005 View Member's: Reviews	Could not tell for sure that item was in stock -- lot of warnings that (rebate) offer only good for items in stock -- assume item was in stock as order was accepted. Did not like $10 cash back on next order, as it required offer that cost $9 On the post-buy survey, I can't remember what I bought, so can't comment accurately	Overall Rating

Date Reviewed: 12/20/2005
jakeww01 from unknown Member Since: 12/09/2005 View Member's: Reviews	Thanks	Overall Rating

Date Reviewed: 12/20/2005
jasonhsmith from VA Member Since: 12/11/2005 View Member's: Reviews	Good prices combined with quick, easy access.	Overall Rating

Date Reviewed: 12/18/2005
Vmggram from unknown Member Since: 12/09/2005 View Member's: Reviews	It was easy to use	Overall Rating

Date Reviewed: 12/02/2005
mshrode from IL Member Since: 12/02/2005 View Member's: Reviews	refused my password on the first try	Overall Rating

Date Reviewed: 11/26/2005
tdickson from GA Member Since: 11/26/2005 View Member's: Reviews	I ordered 3 Ipod nanos on a Tuesday over the phone with priority overnight shipping. I confirmed with the salesperson that the items would be sent out that day and I would have them the next day. Instead, after numerous phone calls, it is now 4 days later (Saturday) and I find out that the items STILL have not been sent out -- and no one called me to tell me of any problem! I had paid an additional $26 for next day delivery and the items were not sent that day (as promised), or at all!	Overall Rating

Date Reviewed: 11/12/2005
richstump from unknown Member Since: 11/02/2005 View Member's: Reviews	If everything is shipped and received within four business days (with rebate info and paperwork) I will be a happy customer. Note: I later realized that the rebate info was on the web site. Printed forms and sent in with no trouble.	Overall Rating

Date Reviewed: 11/12/2005
chadtzng from unknown Member Since: 07/11/2004 View Member's: Reviews	Place the order for the HD and just get an e-mail from them that they just cancell the order. VERY VERY BAD EXPERINCE. What they try to do is jsut DISHONOR themself on price and service and give no respect to their customer. Never want to buy anything from them.	Overall Rating

In order to provide the most relevant information, comments posted prior to the past 18 months may not be included.

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