How would you rate this merchant overall?How would you rate this merchant overall?How would you rate this merchant overall?How would you rate this merchant overall?How would you rate this merchant overall?
WARNING: THEY WILL NOT NOTIFY YOU IF AN ITEM IS BACK ORDERED!
I placed an order with this company for a 4gb industrial CF card, and paid a premium for 2nd day shipping. I received a confirmation email but was never told the item was back ordered. Extremely unprofessional. If I could give zero stars I would do so.
OnSale.com, same company as PC Mall, Mac Mall and Club Mac. They all have the same item numbers and same web design. Matter of fact,the billing and email are from PC Mall.
On 10/19/07, I ordered a Samsung HLT5087S for $1,030 including shipping with OnSale.com. It is a about $300 less than the lowest price I saw any where.
On 10/22/07, PC Mall/OnSale.com stated that "we currently don't have an update of when we are be getting the item from the manufacturer. It might take another 2 weeks to get an update from them." Even though all four web sites still continue listing the same item as in stock and will ship next business day.
On 11/5/07, I received a telephone call from PC Mall/ OnSale.com advising me that they still do not have an expected delivery date from Samsung to their central warehouse. But they can ship from their affiliates' warehouse for $1,495 plus shipping. They canceled my order after I declined their offer to buy the more expensive unit.
I placed an order for an Acrobat 7.0 Upgrade from Standard to Pro. The description of the item online 'Description: Acrobat 7.0 Professional (Upgrade from Standard ver.)'. I placed the order, received an order confirmation immediately. After 10 days, sent an email requesting the order status since I hadn't received it. No response. Called a couple days later, spoke with someone who was clueless. Spent ten minutes explaining that I had the Standard version and was trying to upgrade to Pro 7.0. He tried telling me Pro was different from Professional at one point, and then also told me that I needed to upgrade to 8.0 Pro in order to upgrade to 7.0 Pro...what?? After 20 minutes on the phone, the guy told me the product was discontinued, and the product I ordered was a license and that it required a minimum of 50 licenses. Two problems: 1)the description of the product on the website didn't indicate this and 2)why was I allowed to order 1. Not recommended - bad website, bad service. Retailer Response (10/17/2007):Thank you for your feedback. We regret that you don't have a positive impression of PC Mall. Nevertheless, we appreciate you taking time to express your opinion as this will help us improve our service. We have forwarded your comment to the appropriate department to ensure this doesn't happen again. We apologize for any inconvenience this may have caused you.
Everything has went well so far. I hope I receive it in the 5 to 7 days that they said. Retailer Response (05/07/2007):Thank you for your feedback and recent purchase. We're happy to know you've had a positive experience with PC Mall. We do our best to fulfill all orders in a timely manner. Our goal is to continue providing you the most pleasurable shopping experience. If you have questions, you may call our toll free number 800-555-6255 and our representatives would be happy to assist you. Our Customer Service Department is open from Monday to Friday, 6:00AM to 6:00PM Pacific Standard Time. We look forward to serving you again. Thank you for your business.
Ordered product on a Thursday. Was told that it was in stock. Needed on Monday and paid 2nd freight charges. Wasn't shipped until Friday. Customer Service was nasty and unresponsive. I will not buy a cable from them in the future. Retailer Response (05/07/2007):Thank you for your feedback and recent purchase. We appreciate customers like you who take time to give us their feedback. These help us improve PC Mall services each day. Nevertheless, we apologize for any inconvenience this delay has caused you. We regret that you do not have a positive impression of our customer support. PC Mall considers you a valued customer and we look forward to serving you better.
Everything is great except that the picture of the item is not provided correctly. Retailer Response (03/19/2007):Thank you for your feedback. We appreciate customers like you who take time to express their opinions. Please provide us the item number of this product so we may correct it on our website. We strive to update our website on a regular basis and this information would help us a lot. We apologize for any inconvenience this may have caused you. We look forward to serving you better in the future.
I was looking for an upgrade memory for my computer and I compared the price with other stores. PC Mall had the lower price and when I checked out their website, they had just what I was looking for. To make it even better, they offered 6 months same as cash and all you had to do was place the order and set-up a PC Mall account. I placed my order, and I was approved in a matter of a few minutes. The best place to shop online! Retailer Response (03/19/2007):Thank you for your positive feedback. We're happy to know you've had a positive experience with PC Mall. Our goal is to provide you with the best customer experience possible. We appreciate customers like you who take time to express their opinions. If you have any concern, please feel free to call our toll-free number at 1-800-555-6255. Our Customer Service Department is open from Monday to Friday, 6:00AM to 6:00PM Pacific Standard Time. We look forward to serving you again. Thank you for your business.
First time ordering from PC Mall. Would have been nice to have a picture of the product and more details on the product specifications to make sure I was ordering the correct upgrade kit. I purchased on a wing and a prayer based on model number. Never said if it was in stock. Just had a status of "Usually Ships Same Day". Hopefully the product will be delivered OK! If it is, then I'll buy from here again as the prices are pretty competitive. Retailer Response (03/13/2007):Thank you for your feedback. We appreciate customers like you who take time to express their opinions. Your comment was already forwarded to the appropriate department so we can work on making necessary adjustments. We are always trying to update our website to cater to all our customers' needs. Nevertheless, should you have any problems with your future orders, please feel free to call our toll-free number at 1800-555-6255 and we would be happy to assist you. Our Customer Service Department is open from Monday-Friday, 6AM-6PM PST. Thank you.
I own a small business, and have ordered through PCMALL for over 5 years. Prices are always VERY competitive, shipping is the fastest that I've experienced. If you ever have a problem or return, customer service is GREAT. I order all sorts of parts and I can always be confident they will have what I need. I order computer parts and software daily over the internet. PCMALL is always my preference to do business with. Retailer Response (03/13/2007):Thank you for your positive feedback. We're happy to know you've had a great experience with PC Mall and will continue to do business with us. Our goal is to provide you with the best customer experience possible. We appreciate customers like you who take time to express their opinions. If you have any concern, please feel free to call our toll-free number at 1-800-555-6255. Our Customer Service Department is open from Monday to Friday, 6:00AM to 6:00PM Pacific Standard Time. We look forward to serving you again. Thank you for your patronage.
I've always had a great experience with PC MAll Retailer Response (02/26/2007):Thank you for your positive feedback. We're happy to know you've had a great experience with PC Mall. Our goal is to provide you with the best customer experience possible. We appreciate customers like you who take time to express their opinions. If you have any concern, please feel free to call our toll-free number at 1-800-555-6255. Our Customer Service Department is open from Monday to Friday, 6:00AM to 6:00PM Pacific Standard Time. We look forward to serving you again. Thank you for your patronage.
On the product info, you site had more information that sold me on purchasing this product from your website, plus along with the $50.00 mail-in rebate. Plus back in the early 90's I had serverl buys, and never had a problems. (U the Man)
Great Experience Retailer Response (02/20/2007):Thank you for your positive feedback. We're happy to know you've had a great experience with PC Mall. Our goal is to provide you with the best customer experience possible. We appreciate customers like you who take time to express their opinions. If you have any concern, please feel free to call our toll-free number at 1-800-555-6255. Our Customer Service Department is open from Monday to Friday, 6:00AM to 6:00PM Pacific Standard Time. We look forward to serving you again. Thank you for your patronage.
I did have to call to see when the item would be in but that only yook a few minutes. Retailer Response (02/14/2007):Thank you for your feedback and recent purchase with PC Mall. We appreciate customers like you who take time to express their opinions. These help us improve our services each day. Our goal is to provide you with the best customer experience possible. Unfortunately we cannot give the date of availabilty of an item online especially since these dates are given to us by the manufacturer and is always subject to change. We apologize for any inconvenience this may have caused you. Thank you for your business.
This was my first time to use PC Mall. They make shopping easy and their price was cheaper than others I checked. I'll probably shop there again.
A satidfied customer Retailer Response (01/29/2007):Thank you for your positive feedback. We're happy to know you've had a positive experience with PC Mall. Our website is especially designed to be customer friendly and we strive to update it on a regular basis to cater to all our customers' needs. Our goal is to provide you with the best customer experience possible. We appreciate customers like you who take time to express their opinions. If you have any concern, please feel free to call our toll-free number at 1-800-555-6255. Our Customer Service Department is open from Monday to Friday, 6:00AM to 6:00PM Pacific Standard Time. We look forward to serving you again. Thank you for your patronage.
This was definitely one of the easiest on line shopping experiences I have ever had. I don't think I was on the site for a total of 5 minutes and was finished looking for my product, placing the order, and completing this survey. Thanks!
Good selection of merchandise, but poor customer service.
When I placed order I specifically chose and paid for 2nd day UPS. However. my choice was ignored and sent via FedEx instead. Also, they do not provide tracking numbers even if you call them and ask. They say its 'for your protection'. Never had any company refuse to provide tracking numbers.
This site was quick and easy to use Retailer Response (01/15/2007):Thank you for your positive feedback. We're happy to know you've had a positive experience with PC Mall. Our goal is to provide you with the best customer experience possible. We appreciate customers like you who take time to express their opinions. If you have any concern, please feel free to call our toll-free number at 1-800-555-6255. Our Customer Service Department is open from Monday to Friday, 6:00AM to 6:00PM Pacific Standard Time. We look forward to serving you again. Thank you for your patronage.
Overall Rating
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