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Merchant Ratings

	Past 3 Months	Past 6 Months	All-time
Positive (4 or 5)	59	92	856
Neutral (3)	37	67	493
Negative (1 or 2)	111	170	941
Total Reviews	207	329	2290
Avg Rating	2.70	2.70	3.01

Address:	4840 Eastgate Mall San Diego, CA 92121 - US
Website:	http://ProFlowers.com
Business Hours:	24 hours a day / 7 days a week
Sales Phone:	1-800-PROFLOWERS
Service Phone:	1-800-PROFLOWERS
Sales Email:	WeCare@ProFlowers.com
Cust Service Email:	WeCare@ProFlowers.com

ProFlowers.com

http://ProFlowers.com

With PriceGrabber Since 10/10/2005

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Date Reviewed: 05/22/2012
mphillips7409 from unknown Member Since: 05/10/2012 View Member's: Reviews	delivery rates were misleading, and they charge you for the free vase. Also charge you for care and handling, which they should do with out charging you.	Overall Rating

Date Reviewed: 05/22/2012
gtlimas from unknown Member Since: 05/09/2012 View Member's: Reviews	The flowers are always fresh and last a long time. I have told my friends that this is the best way to order flowers. I am a repeat customer and i am very satisfied with every order i have ever placed!!!	Overall Rating

Date Reviewed: 05/22/2012
pvargas from unknown Member Since: 05/06/2012 View Member's: Reviews	I was not happy to find the Gift Card given to me last month had expired. I was given a gift card because the company could not deliver the Easter package when they said they could. It was delivered after Easter. I was not told of an expiration date. I was told to use it on my next purchase.	Overall Rating

Date Reviewed: 05/22/2012
ev2alre from unknown Member Since: 05/06/2012 View Member's: Reviews	The website order was flawless. When I had quetions and called the toll free number, the customer service rep was very knowledgable and courteous. Thank you Proflowers.	Overall Rating

Date Reviewed: 05/22/2012
jennybrantley from unknown Member Since: 05/06/2012 View Member's: Reviews	I love ProFlowers, they are the only online florist that I use. The flowers always arrive in bud form, so the recipent can watch them bloom and they last much longer. Any time I have had a problem (usually due to the shipping company's driver - box placed upside down, etc) ProFlowers was always quick to resolve it, with no problem.	Overall Rating

Date Reviewed: 05/22/2012
Kamckenz from unknown Member Since: 05/06/2012 View Member's: Reviews	Was promised a discount that I didn't get. Very deceptive.	Overall Rating

Date Reviewed: 05/22/2012
elsand43 from unknown Member Since: 05/06/2012 View Member's: Reviews	I have always had a great experience ordering from Pro Flowers. I send the flowers to Minnesota to my daughter and her children, they enjoy them for many days and will enjoy the chocolates this year.	Overall Rating

Date Reviewed: 05/22/2012
nickeyreddix from unknown Member Since: 05/06/2012 View Member's: Reviews	I wasn't able to get adiscount on two orders as the website stated I would. Nor was I discounted on shipping charges not happy.	Overall Rating

Date Reviewed: 05/21/2012
carrie.elias from unknown Member Since: 05/10/2012 View Member's: Reviews	Extra charges added that I specifically did NOT request and checked "no." I will NEVER shop here again and I will tell ALL my friends and everyone I know not to shop here. Will be posting this on LOTS social networking sites. This site SUCKS!	Overall Rating

Date Reviewed: 05/21/2012
Carter.cornelius from unknown Member Since: 05/05/2012 View Member's: Reviews	The shipping charges for a free vase are crazy. Free items are subject to handling and shipping charges. Two items have delivery and taxes equal to 1/3 of my order. They got my last order. I will be visiting my local florist no last minute charges with them. If its free then there are no additional handling charges. Goodbye Pro Flowers.	Overall Rating

Date Reviewed: 05/21/2012
tyoung1975 from unknown Member Since: 05/05/2012 View Member's: Reviews	I feel that it is miss leading when it says free vase but then says you will be charged by weight of vase .So I bought vase for 4.99 so I would not be charged.I did not see total charge until I clicked yes because it first stated I would be charged only for vase and flowers on shiiping chart it says standard shipping but no price once i confirmed my order is when i seen total charge 40 dollars for an advertised 19.99 flowers not even delivered on mothers day.	Overall Rating

Date Reviewed: 05/21/2012
dcgurrrl from unknown Member Since: 05/05/2012 View Member's: Reviews	I bought a Living Social deal and entered my credit card info there when I purchased the deal. Then, to reedeem with YOU, I had to re-enter my cc info -- inconvenient and reduntant. THEN, you made the shipping dates I chose look like there was no shipping charge; whereas other dates had varying shipping charges. Confusing at the least, deceptive at the other end. It's one thing to agree to charges, but another to be surprised at checkout all the way through the order. I only don't have time to cancel and oeorder elsewhere, otherwise, I would have. I hope the flowers are nice. If you don't change the way you present your charges, I won't be shopping with you again. Very, very annoyed.	Overall Rating

Date Reviewed: 05/21/2012
justfor_junk from unknown Member Since: 05/05/2012 View Member's: Reviews	I cannot believe that I just paid $27 for shipping and handling on a $20 order for flowers. I guess this is a lesson learned the hard way, but this is one site I will never order from again.	Overall Rating

Date Reviewed: 05/21/2012
gragg from unknown Member Since: 05/05/2012 View Member's: Reviews	I had to place this order twice--I entered it on 5t--12 at 11.8PM. It was supposed to have a deal ProKiss...free shipping and vase or some such deal...but the order would not go through. Some error and required to re-enter. I even called the 888 number but no help--as I listen to KCBS they say ebnter code Glass?? I just had a hard time ordering????>	Overall Rating

Date Reviewed: 05/20/2012
bioknees3 from unknown Member Since: 05/11/2012 View Member's: Reviews	i THOUGHT I HAD TO PAY $19.99 for special Sat delivery. I didn't notice untill I clicked comfirm order that I also have to pay $14.99 for regular delivery. Thats almost $35 for delivery. I don't think it said as I was ordering, that I had to pay two different delivery charges. I never would have ordered.	Overall Rating

Date Reviewed: 05/20/2012
hisham from unknown Member Since: 05/11/2012 View Member's: Reviews	Why was I charged a standard delivery fee and a saturday delivery fee Please contact me at 8163181783 and correct my bill The delivery is scheduled for 5 12 12 Thank You Julia Isham	Overall Rating

Date Reviewed: 05/20/2012
klawrence10 from unknown Member Since: 05/11/2012 View Member's: Reviews	The on-line ad was the eye catcher - 15 tulips for $19.99. I thought what a nice last minute idea, in addition to what I already have for her. But then I go to check out, and AFTER the fact I read the total is $57.86!!!!!!! I understand that there's to be a rush delivery fee, but 100%++ higher than the advertised price?? Disgusting. Will NeVeR use this again - tagged for so many extra charges that were hidden. Fraud in my book.	Overall Rating

Date Reviewed: 05/20/2012
cathies from unknown Member Since: 05/04/2012 View Member's: Reviews	Your order form showed a charge of 4.99 for standard delivery yet on my charged order the charge was 11.99 for standard.......not too good, why the higher price charge? cathies	Overall Rating

Date Reviewed: 05/20/2012
astridneptune from unknown Member Since: 05/04/2012 View Member's: Reviews	Very disappointed about added fees such as :Standard Delivery, Guranteed Delivery day fees ( double billing), plus cCare & Handling fees?	Overall Rating

Date Reviewed: 05/20/2012
fboone from unknown Member Since: 05/04/2012 View Member's: Reviews	They doubled up on shipping costs - handling and shipping costs were more than flowers. Next time I will call a florist direct in the city.	Overall Rating

Date Reviewed: 05/20/2012
lsmith from unknown Member Since: 05/04/2012 View Member's: Reviews	It said that I was getting a discount. it gave me two different promotional codes which the website would not take.	Overall Rating

Date Reviewed: 05/20/2012
cindy_gabe05 from unknown Member Since: 05/04/2012 View Member's: Reviews	It was easy to order, but there was nowhere to enter "prohugs" for 15% off, or "hurry" from the tv commercials at checkout. Where was this supposed to have been entered?	Overall Rating

Date Reviewed: 05/20/2012
katyashley0313 from unknown Member Since: 05/04/2012 View Member's: Reviews	fast and easy! I did start and order and did not notice the extra charge and tried to change it and could not figure out and the site closed. Then I got an e-mail to try again and got 10% off . That was great!	Overall Rating

Date Reviewed: 05/20/2012
lsonrise from unknown Member Since: 05/04/2012 View Member's: Reviews	Too a chance that I feel I got taken on shipping and handling charges. The flowers when from what I thought would be a 35$ to a 47$ order. There was also not description on the candy offer either. I will find out from the recipient if she was happy with yours selection. At this point and time would caution others about using your services due to the hidden charges.	Overall Rating

Date Reviewed: 05/20/2012
houstonfirefighter8 from unknown Member Since: 05/04/2012 View Member's: Reviews	YOUR CUSTOMER SERVICE WAS GREAT	Overall Rating

In order to provide the most relevant information, comments posted prior to the past 18 months may not be included.

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