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Merchant Ratings

	Past 3 Months	Past 6 Months	All-time
Positive (4 or 5)	84	226	6554
Neutral (3)	17	42	883
Negative (1 or 2)	33	89	1290
Total Reviews	134	357	8727
Avg Rating	3.70	3.69	4.00

Address:	1 Dell Way Round Rock, TX 78664, - US
Website:	http://www.dell.com
Business Hours:	n/a
Sales Phone:	800-624-9897
Service Phone:	800-624-9897
Sales Email:	n/a
Cust Service Email:	n/a

Dell.com

http://www.dell.com

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Date Reviewed: 03/23/2012
cliffjacobs55 from unknown Member Since: 03/06/2012 View Member's: Reviews	I did not llike to see or be required to give up my rights through the arbitration requirement. That should be made clear in the begining not at the end of a purchase.	Overall Rating

Date Reviewed: 03/23/2012
optech84 from unknown Member Since: 03/06/2012 View Member's: Reviews	Just ordered the Dell Inspiron 620s Desktop, they made it easy for me to customize my PC and everything was explained clearly.	Overall Rating

Date Reviewed: 03/23/2012
lvswolves from unknown Member Since: 03/06/2012 View Member's: Reviews	Site is very slow!	Overall Rating

Date Reviewed: 03/22/2012
rich_ryals_asb9 from unknown Member Since: 03/05/2012 View Member's: Reviews	I liked how Dell uses it service number to show items for the computer. Makes it easy to come here to shop for parts for my computer.	Overall Rating

Date Reviewed: 03/21/2012
clcupshaw from unknown Member Since: 03/04/2012 View Member's: Reviews	I was unable to access my existing account because I moved and changed E-mail address, and had to refill personal information. Need other ways to access account. Thanks	Overall Rating

Date Reviewed: 03/20/2012
tomchestnut from unknown Member Since: 03/03/2012 View Member's: Reviews	my dell computer would go back to an old credit card even after changing it to the new card. Then it said wait 30 seconds and that took about four minutes.	Overall Rating

Date Reviewed: 03/20/2012
dmgordon24 from unknown Member Since: 03/03/2012 View Member's: Reviews	My current computer is working very slow so it took some time to get to the final submit page. However, the prersonalization of my purchase was absolutely perfect. I used the info/hints/recommendations provided to select a computer that fits my needs at a reasonable price.	Overall Rating

Date Reviewed: 03/20/2012
nmarson from unknown Member Since: 03/03/2012 View Member's: Reviews	Frustrating that the system kept asking me to "fix errors highlighted below" but didn't highlight anything. I finally opened and edited my credit card information and my address - both which were already saved in the system - and the order went through. But it would have been good to HIGHLIGHT those areas if that is where the system was detecting an error. Ordering took way too long when this should have been a simple click, click, click transaction, especially since most of my information is already saved in my account.	Overall Rating

Date Reviewed: 03/19/2012
Grind-Phyllis from unknown Member Since: 03/02/2012 View Member's: Reviews	I order memory for my dell laptop Insprion 1300 1GB. I had no trouble accessing the site on the internet. Finding the item was easy. Checkout was even better.	Overall Rating

Date Reviewed: 03/17/2012
itzdapitz from unknown Member Since: 02/29/2012 View Member's: Reviews	Easy to order parts and upgrades. No issues.	Overall Rating

Date Reviewed: 03/17/2012
gadissa01 from unknown Member Since: 02/29/2012 View Member's: Reviews	very good experiance waiting for delevery as usual	Overall Rating

Date Reviewed: 03/17/2012
wendy.lindsey from unknown Member Since: 02/29/2012 View Member's: Reviews	Website was rather slow when I was ordering.	Overall Rating

Date Reviewed: 03/17/2012
maryfeld88 from unknown Member Since: 02/29/2012 View Member's: Reviews	cumbersome website	Overall Rating

Date Reviewed: 03/16/2012
nanc99 from unknown Member Since: 02/28/2012 View Member's: Reviews	some of the pages ran error messages that said that certificates were not up to date process took 2-3 hours because pages would not come up tried on different computers still had same problems	Overall Rating

Date Reviewed: 03/16/2012
jmckeown from unknown Member Since: 02/28/2012 View Member's: Reviews	It is difficult to place a product into the shopping cart. On the printer, I couldn't find any way to do this except to click on "Customiize it" even though I did not need to customize it. Then, I tried to add 2 toner cartidges. That was impossible. I had to add 1 and add 1 more or add 1 and go into the shopping cart and change it to 2. I almost gave up and ordered items from some other manufacturer.	Overall Rating

Date Reviewed: 03/15/2012
mmcunningham1 from unknown Member Since: 03/05/2012 View Member's: Reviews	It may have been the time of day, but the processing, logging into the cart, getting the final tally just seemed to take longer that other sites i have use. I dont remember any notice that a signature would be required for delivery. There is still 1 piece I have not received and will have to pick up myself from the shipper.	Overall Rating

Date Reviewed: 03/15/2012
janicecrm870 from unknown Member Since: 02/27/2012 View Member's: Reviews	I found the entire process to be easy and helpful.	Overall Rating

Date Reviewed: 03/14/2012
Kendrazoe from unknown Member Since: 02/26/2012 View Member's: Reviews	good descriptions of products helped me decide which would be the best for me	Overall Rating

Date Reviewed: 03/13/2012
acord7119 from unknown Member Since: 02/25/2012 View Member's: Reviews	I was a little confused when trying to actually place my order I hit submit so many times I thought I was going to be charged for 3 laptops. At one point I had two exact laptops on the screen and left the site and came back and rebuilt the same system again. You may want to look into that for first time buyers from your site, have a popup window that says you need to hit submit order x amount of times before your order actually goes through. Well that's my two cents can't wait for my new system!! Amy Cordova	Overall Rating

Date Reviewed: 03/10/2012
aburg from unknown Member Since: 02/23/2012 View Member's: Reviews	Website was difficult to order ink cartridges. Hard to find cartridges first. Hard to locate how to get back to my cart while continung to shop. Difficult in the transaction process, tried to use my prefered account and instead of letting me enter my card number it had me put mothers maiden name and my soc and then said that I didn't have an account, tried to use a credit card that I had on file and it made me re-enter all the card info again (Not sure why I have it on file then). Overall I am glad I do not have to do this that often, only when my Dell ink runs out. May look for other options in the future.	Overall Rating

Date Reviewed: 03/10/2012
leshekalegare from unknown Member Since: 02/23/2012 View Member's: Reviews	It was easy thats all I can say.	Overall Rating

Date Reviewed: 03/10/2012
grnlite from unknown Member Since: 02/23/2012 View Member's: Reviews	No problems	Overall Rating

Date Reviewed: 03/09/2012
emierz from unknown Member Since: 02/29/2012 View Member's: Reviews	Prices and discounts seemed to change each time I visited the site, the prices even changed while I was building a system. Other than that the site was easy to use and the laptop was delivered in about half the time that they estimated.	Overall Rating

Date Reviewed: 03/09/2012
leggs1942 from unknown Member Since: 02/22/2012 View Member's: Reviews	I have been with dell for years and always had a good experiencs with them	Overall Rating

Date Reviewed: 03/09/2012
jdible from unknown Member Since: 02/22/2012 View Member's: Reviews	Dell's products are fine, but its user interface for on-line ordering and order support is in the top 5 percent of the "WORST." Extremely slow in moving from step to step through completion of an order. Depending on which credit card is used (and which issuing bank is involved), just getting to the final "submit your order" page may result in 10 or more minutes of delay while the bank is contacted, which often results in the on-line session being timed out and canceled. I actually thought I had submitted this order (same item) back on February 8th, but then I found that I had not received any confirmation e-mail, and that the item was still in my cart. The next time I buy anything from Dell, if there is a next time, I think I will proceed by telephone. Ordering from Dell on-line is simply too painful.	Overall Rating

In order to provide the most relevant information, comments posted prior to the past 18 months may not be included.

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